American Express Cancellation Policy

If a cardmember does not use his/her card for a period of 12 months (one year), American Express may send the cardmember a letter informing the cardmember that the card will be cancelled.

American Express has informed us that this is being done in an effort to reduce their administrative costs. They are using this cancellation policy to eliminate cards from members who never use them, for any reason.

Cardmembers can avoid cancellation of infrequently used cards by reading all  American Express correspondence coming to their billing address.

If you receive one of these letters, you will be given the option to telephone American Express (number will be included in letter) to stop the  cancellation process. Each cardmember will be responsible for halting the  cancellation of his/her own card.

Please do not delay in making this call.